Customer Refund Policy

Policy at a glance

These points summarize the core return rules, while this policy page remains the canonical reference for full details.

Return window

14 days from delivery

Eligible items should be unused, sealed where applicable, and kept in the original packaging.

Refund timing

5-10 business days

After the return is received and inspected, refunds are issued back to the original payment method.

Damaged or wrong orders

Within 48 hours

If your case is delivery-related, also review the 1-3 business day Cairo/Giza window and the 2-5 business day window for other governorates.